Skip to main content

Privacy Policy

Transient Detect Pty Ltd

1. Introduction

Transient Detect Pty Ltd (ACN 82 678 254 914) (“we”, “us”, “our”) is committed to protecting the privacy of personal information. This Privacy Policy explains how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy applies to customers and users of our products and services, including TD.Edge and TD.Cloud.

2. Contact details

Our Privacy Officer can be contacted at:
Email: info@transientdetect.io

3. Personal information we collect

We may collect and hold personal information including:

  • Contact details (such as name, business address, email address, and telephone number)
  • Account and customer records
  • Billing and payment information
  • Device identifiers and technical information
  • IP addresses and location data (limited to service regions)
  • Usage data, logs, telemetry, and service interaction data
  • Communications with us

We do not collect biometric data under this Privacy Policy.

4. How we collect personal information

We collect personal information directly from you when you:

  • Create an account or use our services
  • Communicate with us
  • Interact with our websites, applications, or platforms

We may also collect personal information automatically through the use of cookies, logs, and similar technologies.

Where required by applicable law, we will provide additional information about cookies and tracking technologies and obtain consent where necessary.

If certain personal information is not provided, we may be unable to provide some or all of our products or services.

5. Purposes of collection, use, and disclosure

We collect, use, and disclose personal information for purposes including:

  • Providing, operating, and maintaining our products and services
  • Managing customer accounts and billing
  • Communicating with customers
  • Improving service functionality, performance, and security
  • Monitoring usage and preventing misuse or fraud
  • Sending marketing and product communications (see section 6)
  • Complying with legal obligations

Service Improvement and Algorithm Training

We may use certain personal information, including device data, usage logs, telemetry, and service interaction data, to develop, train, improve, and optimise our algorithms, systems, and services, including to enhance performance, accuracy, reliability, and security.

This processing is carried out in accordance with our legitimate interests in maintaining and improving our services and is limited to what is reasonably necessary for those purposes. Where practicable, we apply data minimisation techniques and use aggregated or de-identified data.

We do not sell personal information or use such data for unrelated purposes. Individuals may object to this processing in accordance with the rights set out in this Privacy Policy.

6. Marketing communications

We may send marketing or promotional communications related to our products and services. Marketing communications are opt-out by default, and you may unsubscribe at any time by contacting us at info@transientdetect.io.

Third parties may send marketing communications only on our behalf and are not permitted to use your personal information for their own purposes.

7. Disclosure to third parties

We may disclose personal information to trusted third-party service providers who assist us in operating our business, including cloud hosting providers.

These providers act on our behalf and are required to protect personal information in accordance with applicable laws.

8. Overseas disclosure

By default, personal information is stored and processed in-region. Supported regions currently include:

  • Australia
  • Singapore
  • Malaysia
  • United States

Where personal information is disclosed or accessed outside Australia, we take reasonable steps to ensure that the recipient complies with the Australian Privacy Principles or equivalent safeguards.

9. Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

10. Access and correction

You may request access to or correction of your personal information by contacting our Privacy Officer.

We may need to verify your identity before processing a request.

We aim to respond to access and correction requests within 30 days, as required by applicable law.

11. Complaints

If you believe we have breached the APPs or this Privacy Policy, you may lodge a complaint with our Privacy Officer.

We will acknowledge and respond to complaints within a reasonable time.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will be available on our website.

GDPR Addendum

(EU / EEA / UK)

This GDPR Addendum applies only where the General Data Protection Regulation (GDPR) applies to our processing of personal data.

1. Controller details

Transient Detect Pty Ltd is the data controller for personal data processed in connection with TD.Edge and TD.Cloud.

2. Lawful bases for processing

We process personal data under the following lawful bases:

  • Contract – where processing is necessary to provide our services
  • Legitimate interests – including service security, analytics, and improvement
  • Consent – for marketing communications
  • Legal obligation – where required by law

3. Legitimate interests

Our legitimate interests include:

  • Ensuring service security and integrity
  • Monitoring and improving performance and reliability
  • Developing and improving algorithms and detection capabilities

We balance these interests against individual rights and apply appropriate safeguards.

4. Individual rights

Where GDPR applies, individuals have the right to:

  • Access their personal data
  • Rectify inaccurate data
  • Request erasure
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with a supervisory authority

Requests may be submitted to info@transientdetect.io and will be addressed within 30 days, in accordance with GDPR requirements.

5. Automated decision-making

We may use automated processing, including algorithms, to support service functionality.

Individuals may request human review of decisions that produce legal or similarly significant effects.

6. Data processors and transfers

We use cloud infrastructure providers (including AWS) acting as data processors. Where personal data is transferred outside the EU/EEA/UK, appropriate safeguards are applied.

7. Data retention

Personal data is retained only for as long as necessary to fulfil contractual, legal, or legitimate business purposes.

8. Changes to this addendum

This addendum may be updated to reflect regulatory developments or changes to our processing activities.

Suite 12, T8Tonsley,
6MAB Eastern Promenade
Tonsley SA 5042 Australia

salestd@transientdetect.io

Quick Links.

About Us
Accelerators & Media
Careers

TransientDetect acknowledges the traditional lands of the Kaurna, Peramangk and Ngarrindjeri peoples. We acknowledge them as the Traditional Owners and Protectors of this place. We acknowledge their ancestors who cared for the land, rivers, lakes and ocean – and all of its creatures – for thousands of generations. We pay respect to Elders past, present and future who continue on this path.